Privacy Policy

At Maple Maid Cleaning Services ("Maple Maid," "we," "us," or "our"), we are committed to protecting your personal information and your right to privacy in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you:

• Register on our website
• Book our cleaning services
• Sign up for our newsletter
• Contact us via email, phone, or our contact forms
• Participate in promotions or surveys

The personal information we collect may include:

• Contact details (name, email address, phone number, home/business address)
• Billing information and payment details
• Service preferences and special instructions
• Information about your property (size, number of rooms, etc.)
• Communication history with our team
• Technical data (IP address, browser type, device information) when you visit our website

2. How We Use Your Information

We use your personal information for the following purposes:

• To provide and manage our cleaning services
• To process payments and maintain accounting records
• To communicate with you about scheduled services, promotions, and updates
• To improve our services and develop new features
• To ensure the security and proper functioning of our website
• To comply with legal obligations
• For internal analytics and business development

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Your consent
• Fulfillment of our contractual obligations to you
• Compliance with legal requirements
• Our legitimate business interests (which do not override your privacy rights)

4. Information Sharing and Disclosure

We may share your personal information with:

• Our employees and cleaning staff who need access to provide services
• Service providers and business partners who help us deliver our services (payment processors, scheduling software providers, etc.)
• Professional advisors (lawyers, accountants, insurers)
• Government authorities when required by law

We do not sell your personal information to third parties. Any third-party service providers with whom we share your data are contractually obligated to maintain the confidentiality and security of your information.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When determining how long to keep your information, we consider:

• Our contractual obligations and rights
• Legal requirements and limitations
• Our legitimate business interests
• Potential disputes

7. Your Privacy Rights

Under Canadian privacy laws, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Withdraw your consent to the processing of your data
• Request deletion of your personal information
• Be informed about how we use your information
• Lodge a complaint with the Privacy Commissioner of Canada

To exercise these rights, please contact us using the information provided at the end of this policy.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookies through your browser settings, although disabling certain cookies may limit your ability to use some features of our website.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

We will respond to your request as soon as possible and within the timeframes required by applicable privacy laws.